FAQ

Your arrival

  • Will someone from Youroom meet me at the apartment?

    Yes. Your Guest Relations rep will be waiting for you inside the apartment to hand you the keys, show you around and answer any questions you may have. 48 hours prior to your arrival, your representative will email you to confirm the check-in time. If there are any changes in your plans, please contact us as soon as you can and let us know. After booking, you will receive a confirmation e-mail with the apartment address, important details and a short recap of the services included in your package. Feel free to chat or call us for any questions or changes in your itinerary.

  • Who is my point of contact?

    One of our caring Guest Relations will look after you, answer your questions and deal with any requests before and after your arrival – from finding a restaurant to arranging a baby crib to be brought in.

  • What are the basic equipments of a room?

    Martin Margiela® bathroom amenities, a Nespresso machine and capsules, a hairdryer, plush towels and linen, super speedy WiFi. You can tailor your stay such as laundry & dry cleaning, renting a local smartphone, airport transfer and more. Simply book when reserving the room or chat with your Guest Relations representative.

  • Do we need to bring ID or passport?

    Yes please! Make sure you carry some form of identification on you, as the Guest Relations rep will need to photograph it upon your arrival.

  • Will you need a security deposit?

    Yes indeed. A security deposit will be blocked on your card and released 24 hours following your departure.

  • What's the security deposit for?

    In case of: – Damaged or broken furniture – Damaged appliances or lighting – Damaged television of Hi-Fi equipment – Stained or damaged walls and upholstery – Broken windows or mirrors – Damaged or missing accessories – Flooding or fire. If anything gets damaged during your stay, simply contact your Guest Relations rep.

  • Can I extend my stay once I'm in the room?

    Of course! It’s subject to availability, however. Get in touch with your Guest Relations rep and they’ll let you know. If the room is available, we would be happy to accommodate you in the same room or at the very least, in a similar one.

  • Should I provide my own linen and towels?

    No need. We equip all our room with high-end bathroom amenities and plush linen and towels.

  • Should we wash our sheets before check out?

    Absolutely not – we’ll take care of all that. All you need to do is sit back and relax.

  • Do Youroom apartments have an internet connection?

    All of our apartments come with a speedy WiFi internet connection.

  • Are there any room rules?

    Our rooms have a strict no-smoking and no-pet policy. The rest of the rules will be sent over with your confirmation email

  • How many sets of keys will I get?

    None. All the accomodations  have digital door codes.

Your Stay

  • Who do I speak to if I experience issues with the room?

    Just call or chat with your Guest Relations rep, and we’ll address the problem right away.

  • Can I get a price quote without booking?

    You absolutely can. You can do it easily through the website – just select your dates and accomodation and follow the reservation process for a price quote. Remember: first come, first served. In order to secure your selected holiday accomodation, we recommend that you not delay your booking while the place is still available.

Arrivals and Departures

  • At what time can I check-in and check-out?

    You can check-in as of 14:30. Because we’ll be greeting you at the accomodation, please let us know (as soon as you can) if your scheduled time of arrival has changed. You can also check-in later on or at night. Please note that if you decide to depart after 14:30, you will be requested to pay for half the night.

  • What if I want to have an early check-in or a late check-out?

    An early check-in is certainly possible as long as room is ready for you. Please let your Guest Relations know. Check-out is until 11:00. If it’s later than that, you’ll be charged half the price of the following night. Depending on circumstances, we’ll try and arrange the best solution for you.

  • Can I store my luggage with you if I leave a little later or come earlier than my check-in time?

    Yes, you’re more than welcome to drop off your bags at the local City Lobby for a few hours.

  • Will someone be there when I leave?

    Yes this will be coordinated with your Guest Relations rep and will depend on your time of departure.

  • What should I do when I leave?

    Just do be sure to turn off all lights, air conditioning and close all doors and windows. Please do not concern yourself with washing-up or cleaning, we’ll take care of all that.

Extra services

  • Extra services

    If you like an airport transfer, dry cleaning  and so much more – we’ve got you covered. Order them in advance when you reserve online, or at any time by directly contacting your dedicated Youroom Guest Relations representative.

Payment

  • Can I get a receipt for the payment?

    Yes indeed. Just mention it to your Guest Relations rep.

  • Is water, internet and electricity included in the fee?

    Yes. No additional fees will be charged.

  • Can I pay using my PayPal account?

    Yes, the option will be presented during the payment process.

  • Can I pay using my credit card?

    Yes, the option will be presented during the payment process.

  • Can I pay in dollars?

    No sorry, for the moment this option is not provided.

Cancellation Policy

  • Cancellation Policy

    You can cancel the reservation contacting Youroom Guest Relations representative .  Youroom accomadation each have one of two cancellation policies.  Applicable taxes will be retained and remitted. For more information regarding cancellation policies, please click here.

Can we help you with anything else?